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Solutions Engineering Manager
hace 2 meses
We are seeking a highly skilled Solutions Engineering Manager to join our team at Mastercard. As a key member of our Data & Services organization, you will play a critical role in driving the success of our Loyalty & Engagement products and services.
Key Responsibilities- Act as a Subject Matter Expert on our Loyalty Product suite, collaborating with Sales Specialists to craft customer-centric solutions.
- Lead product demonstrations and conduct technical discovery sessions with clients to understand their needs and preferences.
- Provide technical responses to RFIs/RFPs, consultations, sales calls, and meetings to ensure alignment with customer requirements.
- Identify and comprehend all points of integration by asking probing questions to understand client requirements thoroughly.
- Design and meticulously document effective and efficient solutions, proactively removing any technical obstacles to set customers up for success.
- Ensure alignment and obtain approval from stakeholders for proposed technical solutions, including assessing the level of effort required and product readiness on a global or regional scale.
- Facilitate a seamless transition and handoff from pre-sales to delivery to ensure a smooth customer experience.
- Collaborate with Product teams to gather and document customer insights, acquire local competitive intelligence, enable regional go-to-market strategies, and inform product roadmap and strategy decisions.
- Knowledge of rewards, marketing, and/or loyalty platforms.
- Knowledge and understanding of the competitive loyalty landscape.
- Experience working with financial institutions and/or with performance-based marketers (MarTech or AdTech).
- Balance between execution ability (get things done) and creative ability (coming up with the right solution).
- Strong skills in critical thinking, problem solving, and creating effective product/service solutions.
- Team player with excellent communication skills both oral and written.
- Comfortable in a customer-facing role, meeting with senior leadership, product managers, technical teams, and large audiences.
- Combination of technical competence, business skills and a consumer marketing mindset.
- Technical background with understanding of web technology, APIs and security. Experience working with product and/or engineering teams a plus.
- Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel.
- The ability to thrive in fast-paced environments while being flexible and able to handle rapidly changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a hurdle.
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
