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Network Operations Manager

hace 2 meses

Xico, México Alcon A tiempo completo
Job Summary

We are seeking a highly skilled Network Operations Manager to join our team at Alcon. As a key member of our Network Operations Center, you will be responsible for overseeing a designated shift and ensuring round-the-clock support.

Key Responsibilities
  • Lead and maintain the operational delivery for Cloud, Network, Voice, and Data Center services.
  • Oversee 24/7 support, ensuring alignment with ITIL practices.
  • Administer and manage network, cloud, and voice infrastructure.
  • Ensure compliance with Alcon's performance metrics and service agreements.
  • Prioritize tasks based on business impact, ensuring timely resolution.
  • Safeguard data and infrastructure in line with Alcon's security protocols.
  • Mentor and guide junior team members, fostering a collaborative environment.
  • Work closely with Engineering and Service Desk teams to refine service delivery.
  • Diagnose and resolve technical issues, maintaining infrastructure performance.
Requirements
  • Deep knowledge in network infrastructure, routing, and LAN/WAN environments.
  • Experience with a range of network devices and troubleshooting.
  • Leadership experience, particularly in managing analyst teams.
  • Bachelor's degree in Management, Telecommunications, or IT.
  • 5+ years in network device management, with specific expertise in various network, voice and cloud technologies.
  • Availability for rotating shifts and ability to work at the Alcon Mexico City AGS location at least 3 days per week or as per location policy.
Preferred Qualifications
  • Strong skills in collaboration within a matrix organization.
  • Experience in managing critical outages and driving process improvements.
  • Proficiency with ServiceNow, ITIL certification, and telecom solutions.
  • Knowledge in configuring and troubleshooting network environments, cloud operations, and data center management.