Cloudflare Network Operations Center Analyst
hace 3 semanas
Job Title: Cloudflare Network Operations Center Analyst
About the Role:
Cloudflare is seeking a skilled Network Operations Center Analyst to join our team. As a Network Operations Center Analyst, you will be responsible for providing premium-level support for Cloudflare's largest and most technically sophisticated customers.
Responsibilities:
- Configure and maintain custom alerting for availability and latency across Layer 7.
- Build and maintain customer dashboards in Grafana, which will be used to monitor for alert signals.
- Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
- Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
- Escalate impactful alerts to customer support and/or other internal teams.
- Join customer calls to provide granular and frequent status updates on critical issues.
- Compile historical reporting on a regular cadence to customers, including remediation steps.
Requirements:
- 3+ years experience in a customer-facing technical support role.
- Analysis of traffic for anomaly detection and creation of mitigation rules.
- Knowledge of Cloudflare Products & Features.
- Excellent communication skills with both an internal technical audience and a high-level customer stakeholder.
About Cloudflare:
Cloudflare is a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and experienced Network Operations Center Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to our website.
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