Cloudflare Network Operations Center Analyst

hace 3 semanas


Xico, México Cloudflare A tiempo completo

Job Title: Cloudflare Network Operations Center Analyst

About the Role:

Cloudflare is seeking a skilled Network Operations Center Analyst to join our team. As a Network Operations Center Analyst, you will be responsible for providing premium-level support for Cloudflare's largest and most technically sophisticated customers.

Responsibilities:

  • Configure and maintain custom alerting for availability and latency across Layer 7.
  • Build and maintain customer dashboards in Grafana, which will be used to monitor for alert signals.
  • Work closely with internal teams such as System Reliability Engineering, Infrastructure Engineering, and Network Engineering to alert against, and subsequently provide meaningful data on performance degradation.
  • Outreach to customers for triggered alerts, providing them with meaningful information on what alerts are firing and why.
  • Escalate impactful alerts to customer support and/or other internal teams.
  • Join customer calls to provide granular and frequent status updates on critical issues.
  • Compile historical reporting on a regular cadence to customers, including remediation steps.

Requirements:

  • 3+ years experience in a customer-facing technical support role.
  • Analysis of traffic for anomaly detection and creation of mitigation rules.
  • Knowledge of Cloudflare Products & Features.
  • Excellent communication skills with both an internal technical audience and a high-level customer stakeholder.

About Cloudflare:

Cloudflare is a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and experienced Network Operations Center Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to our website.



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