Senior Operations Leadership Position
hace 1 mes
The Operations Sup Manager is a highly skilled and experienced professional responsible for leading a team of employees in providing operations support services. This position plays a key role in ensuring seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Key Responsibilities:
Lead and Direct Teams: Provide full leadership and direction to a team of employees, ensuring they have the necessary resources and support to meet their goals and objectives.
Performance Evaluations and Development: Conduct regular performance evaluations, provide feedback, and contribute to the development of team members, including hiring, disciplinary actions, and terminations.
Resource Planning and Budget Management: Contribute to resource planning, budget management, and formulation of procedures to ensure the efficient delivery of operations support services.
Process Improvement: Identify areas for process improvement and contribute to the development of new techniques, models, and plans within the area of expertise.
Compliance and Governance: Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures.
Expertise and Communication: Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations, acting as a subject matter expert to senior stakeholders and/or other team members.
Requirements:
Experience: 5-8 years of experience managing a team, with a proven track record of success in leading and developing high-performing teams.
Education: Bachelor's degree/University degree or equivalent experience.
Skills: Excellent leadership and communication skills, with the ability to work under pressure, manage deadlines, and adjust priorities quickly as circumstances dictate.
This role requires a highly motivated and detail-oriented individual who can manage teams, prioritize tasks, and make informed decisions in a fast-paced environment.
Citi is an equal opportunity and affirmative action employer, and qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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