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Senior Operations Supervisor
hace 3 días
Job Summary
The Senior Operations Supervisor at Citi is responsible for leading a team of operations support specialists, providing guidance, and ensuring seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Key Responsibilities
- Lead and mentor a team of operations support specialists, delegating tasks and responsibilities to help streamline operations.
- Conduct training, monitor quality and quantity of team work, and provide feedback on performance.
- Analyze operations information, make evaluative judgments to solve problems, and identify and resolve routine problems and operational issues.
- Identify hiring needs, ensure adequate staffing, and serve as a backup for manager as needed.
Qualifications
- 2-5 years of related business experience, including at least one year of supervisory experience.
- Proficient in Microsoft Office.
- Proactive leadership and motivational skills.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
Education
Bachelor's degree or equivalent experience.
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