Senior Operations Supervisor

hace 3 días


Xico, México Citi A tiempo completo

Job Summary

The Senior Operations Supervisor at Citi is responsible for leading a team of operations support specialists, providing guidance, and ensuring seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

  • Lead and mentor a team of operations support specialists, delegating tasks and responsibilities to help streamline operations.
  • Conduct training, monitor quality and quantity of team work, and provide feedback on performance.
  • Analyze operations information, make evaluative judgments to solve problems, and identify and resolve routine problems and operational issues.
  • Identify hiring needs, ensure adequate staffing, and serve as a backup for manager as needed.

Qualifications

  • 2-5 years of related business experience, including at least one year of supervisory experience.
  • Proficient in Microsoft Office.
  • Proactive leadership and motivational skills.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.

Education

Bachelor's degree or equivalent experience.



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