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Customer Support Specialist

hace 2 meses

Xico, México Ericsson A tiempo completo

About this Opportunity

We are seeking a highly skilled Customer Support Specialist to join our team at Ericsson. As a key member of our Software Support team, you will be responsible for managing and resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Manage and configure software tools and systems to ensure seamless customer support
  • Perform initial contract validation and set up communication channels to resolve customer issues
  • Build and manage customer tickets, engage with emergency recovery centers, and initiate notifications as needed
  • Provide language assistance and support to customers
  • Ensure all incidents, requests, and issues are resolved or escalated to the correct teams for resolution
  • Manage performance reporting and assist in monitoring ticket progress
  • Support process management and ensure adherence to customer support processes

Requirements:

  • Bachelor's Degree in a relevant field
  • Excellent communication and customer management skills
  • Good listening, verbal, and written communication skills
  • Strong customer interaction skills over the phone
  • Proficient in relevant computer applications
  • Excellent data entry and typing skills
  • Good decision-making ability
  • Process-oriented and independent
  • Ability to work well under pressure and handle stressful situations
  • Availability to work in 4x3 shifts

What You Will Bring:

  • Knowledge of software tools and systems
  • Experience in customer support or a related field
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment