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We are seeking a highly skilled and experienced Senior Network Planning Manager to join our Fulfillment Experience team. As a key member of our team, you will be responsible for driving network performance and optimization initiatives to improve customer experience and reduce costs.
Key Responsibilities- Customer Obsession: Ensure that the team remains customer-focused and delivers high-quality solutions that meet customer needs.
- End-to-End Ownership: Take ownership of projects and initiatives from start to finish, ensuring that they are completed on time and within budget.
- Strategic Planning and Forecasting: Develop and implement strategic plans to improve network performance and drive business growth.
- Project Management: Manage multiple complex projects simultaneously, prioritizing tasks and resources to meet business needs.
- Process Improvement: Identify and implement process improvements to increase efficiency and reduce costs.
- Communication and Collaboration: Work closely with cross-functional teams to communicate and collaborate on projects and initiatives.
- Data-Driven Decision Making: Use data and analytics to inform decision making and drive business outcomes.
The Fulfillment Experience team is part of Amazon's Mexico Supply Chain organization, responsible for supporting operations and logistics across Mexico. We are a dynamic and fast-paced team that is passionate about delivering exceptional customer experiences.
Requirements- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
