Senior Manager, IT Strategic Planning

hace 3 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

We are seeking a highly skilled Senior Manager, IT Strategic Planning to drive the strategic direction of our company-wide IT projects portfolio. The successful candidate will play a pivotal role in influencing strategic technology and data initiatives, ensuring alignment with existing business objectives and target architectures.

The IT Strategic Planning Manager will report directly to the Director of CIO Portfolio and Programs and will collaborate closely with senior leadership to optimize our IT Portfolio and ensure its alignment with our organization's strategies and objectives. The IT Strategic Planning Manager will supervise and manage a team of IT Portfolio professionals, leading the evolution, implementation, and governance of our portfolio standards and processes.

The ideal candidate will have a strong understanding of IT governance frameworks, best practices, and industry standards. They will possess excellent analytical and problem-solving skills, with the ability to think strategically and drive results. The Senior Manager, IT Strategic Planning will also be responsible for defining requirements for and driving creation and management of comprehensive reports for our IT executives and leadership teams.

Key Responsibilities

  • Strategic Leadership: Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.
  • Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.
  • Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.
  • Identify opportunities for portfolio and planning process improvement and optimization within IT.
  • Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.
  • Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.
  • Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.
  • Support the Planning team and our CIO organization in decision-making with up-to-date and relevant portfolio data insights.
  • Stay abreast of emerging technologies and industry trends, providing recommendations for their integration into the organization's IT strategy.
  • Establish and maintain effective relationships with vendors, partners, and other external stakeholders.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.
  • Strong understanding of IT governance frameworks, best practices, and industry standards.
  • Excellent analytical and problem-solving skills, with the ability to think strategically and drive results.
  • Demonstrated leadership and team-building skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization and articulate complex technical terms to non-technical stakeholders.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.
  • Expertise in project management methodologies such as Agile, Scrum, or Lean.
  • Exceptional analytical, strategic thinking, and decision-making skills.
  • Certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.

About Zendesk

Zendesk is a global company that powers billions of conversations with brands you know and love. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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