Customer Service Representative
hace 2 semanas
**About Us**
We're Helpware, a company that puts people first. We believe that by prioritizing employee satisfaction, we can deliver exceptional service to our clients. Our goal is to create a better kind of outsourcing, centered around people.
**Position Overview**:
As a Customer Support Representative, you will be the face of our company, addressing customer inquiries in a personalized, friendly, and informative manner. Our client is a major international fashion company that values customer loyalty.
**Key Responsibilities**:
- Address customer inquiries via phone and chat
- Resolve issues or poor reviews based on pre-defined scripts and resolutions
- Collaborate with leadership and internal associates to enhance the customer experience
- Work effectively in a team environment to accomplish company goals
- Provide prompt and friendly customer support across all channels
- Process orders and returns
- Troubleshoot technical and billing issues
- Provide product recommendations and style advice
**Requirements**:
- 12 months of Customer Service Experience (call center preferred)
- Excellent verbal and written communication in English
- Possess our customer service behaviors of helpful, friendly, efficient, and knowledgeable
- Computer skills
- Prior experience utilizing Zendesk or similar CRM a plus
- Full-time availability
**What We Offer**:
- Competitive benefits package
- Opportunities for growth and development
- Excellent work environment
- Convenient partnerships for food and more
**Our Client's Background**
Our client is a leading international fashion company.
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