Sales Operations Business Analyst

hace 2 semanas


Ciudad de México, Ciudad de México Genesys A tiempo completo

About the Role

We are seeking a skilled Sales Operations Business Analyst to join our team at Genesys. In this role, you will be responsible for analyzing key metrics, such as deal bookings, quota attainment, and forecast accuracy, to provide valuable insights to our sales leaders.

Key Responsibilities

  • Analyze sales data to identify trends and areas for improvement
  • Develop and maintain reports and dashboards to track key performance indicators
  • Collaborate with sales teams to understand their needs and develop solutions to improve sales performance
  • Provide input on regional reporting requirements and ensure alignment with global initiatives

Requirements

  • Bachelor's degree in Business, Statistics, Computer Science, or a related field
  • Proven experience with sales operations and systems administration, including Salesforce
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Preferred Requirements

  • Experience with Tableau and Clari
  • Minimum 5+ years of professional experience in sales or revenue operations

About Genesys

Genesys is a leading provider of customer experience and contact center solutions. Our cloud-based platform enables businesses to deliver personalized, omnichannel experiences that drive customer satisfaction and loyalty.


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