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Database Engineer

hace 2 meses

Zapopan, Jalisco, México Oracle A tiempo completo

**Job Summary**

We are seeking a highly skilled Database Engineer to join our team at Oracle. As a Database Engineer, you will be responsible for providing proactive support to our corporate customers, including technical assessments, research, and advice on product features and usage.

**Key Responsibilities**:

• Communicate with customers to identify and resolve technical issues related to Oracle Database products.

• Manage customer escalations and expectations, ensuring timely delivery of high-quality resolutions.

• Develop and implement strategies to provide proactive support, resulting in fewer incidents and increased availability.

• Educate customers on problem-solving processes and adopt Oracle diagnostic methodologies.

• Collaborate with cross-functional teams to resolve technical issues and stay up-to-date with new product releases and functionalities.

**Requirements**:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Minimum 3 years of experience as an Oracle database engineer/DBA.

• Extensive knowledge of Oracle database technology, including RAC, ASM, performance tuning, HA, backup and recovery.

• Strong problem-solving skills, with a focus on quality and engineering excellence.

• Ability to work with minimal supervision, self-motivated, and customer-centric mindset.

**What We Offer**:

• Opportunity to work with a leading technology company.

• Collaborative and dynamic work environment.

• Professional development and growth opportunities.