Database Support Specialist

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

As a Database Support Specialist at Oracle, you will play a critical role in providing proactive support to our customers, ensuring they receive high-quality resolution to technical issues. Your expertise in Oracle Database technology will enable you to identify, analyze, and troubleshoot complex problems, providing timely and effective solutions.

Key Responsibilities:
  • Communicate with corporate customers via various channels to resolve technical problems and provide knowledge transfer sessions.
  • Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution.
  • Develop and implement strategies for providing proactive support, resulting in fewer incidents and increased availability.
  • Collaborate with cross-functional teams to resolve technical issues and provide expert advice on Oracle products.
  • Stay up-to-date with new releases and functionalities, maintaining product expertise and providing guidance to customers.
Requirements:
  • Degree in Computer Science, Engineering, or related field.
  • Minimum 3 years' experience as an Oracle Database engineer/DBA.
  • Excellent written and spoken English communication skills.
  • Extensive knowledge of Oracle Database technology and solid troubleshooting experience.
  • Skills in RAC, ASM, Performance tuning, HA, Backup and Recovery are a plus.
What We Offer:

As a Database Support Specialist at Oracle, you will have the opportunity to work with a global team, providing expert support to our customers. You will be part of a dynamic and collaborative environment, with opportunities for growth and development.



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