Database Support Specialist
hace 4 semanas
As a Database Support Specialist at Oracle, you will play a critical role in providing proactive support to our customers, ensuring they receive high-quality resolution to technical issues. Your expertise in Oracle Database technology will enable you to identify, analyze, and troubleshoot complex problems, providing timely and effective solutions.
Key Responsibilities:- Communicate with corporate customers via various channels to resolve technical problems and provide knowledge transfer sessions.
- Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution.
- Develop and implement strategies for providing proactive support, resulting in fewer incidents and increased availability.
- Collaborate with cross-functional teams to resolve technical issues and provide expert advice on Oracle products.
- Stay up-to-date with new releases and functionalities, maintaining product expertise and providing guidance to customers.
- Degree in Computer Science, Engineering, or related field.
- Minimum 3 years' experience as an Oracle Database engineer/DBA.
- Excellent written and spoken English communication skills.
- Extensive knowledge of Oracle Database technology and solid troubleshooting experience.
- Skills in RAC, ASM, Performance tuning, HA, Backup and Recovery are a plus.
As a Database Support Specialist at Oracle, you will have the opportunity to work with a global team, providing expert support to our customers. You will be part of a dynamic and collaborative environment, with opportunities for growth and development.
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Database Support Specialist
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Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Database Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring timely resolution of technical issues, and developing strategies to prevent future problems.Key ResponsibilitiesProvide proactive support...
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Database Support Specialist
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Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionAs a Database Support Specialist at Oracle, you will play a critical role in providing proactive support to our customers, ensuring they receive high-quality resolution to technical issues. Your expertise in Oracle Database technology will be essential in identifying and resolving complex problems, and providing advice on product features and...
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