Senior Process Transformation Lead

hace 7 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

At Hewlett Packard, we are revolutionizing the way we deliver services to our Managed Services customers. As a Senior Process Transformation Lead, you will play a pivotal role in designing and implementing process improvements that leverage automation to increase efficiency.

Key Responsibilities:

- Develop and execute strategies to drive process transformation initiatives across multiple functions and project teams.

- Collaborate with business leaders to identify areas for improvement, analyze data, and develop recommendations for process enhancements.

- Design and implement schedules, resource allocation plans, and budgeting frameworks for process improvement projects.

- Manage project teams and internal partners to ensure progress against established plans and make data-driven decisions to adjust schedules and resource allocation as needed.

- Communicate project progress, escalations, and issue analysis to stakeholders and collaborate with management and internal development, manufacturing, and service delivery partners to resolve escalated issues and implement solutions.

Education and Experience:

- Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.

- Lean Six Sigma Black Belt or other quality certification required.

- Project management certification such as PMP/PMI certification required.

- Proficiency in using Visio, Zoom, SharePoint, Advanced Excel, Power Query, Service Now, Power BI, and SmartSheet.

Preferred Qualifications:

- Knowledge of data and AI technologies, such as SQL, Power BI, Azure, etc.

- Agile methodology training and/or experience.

- Familiarity with programming languages, such as C#, VB.NET, Python, etc.

- Typically, 10+ years of experience.

Requirements:

- Strong analytical, statistical, problem-solving, and communication skills in English and Spanish.

- Strong process mapping skills with attention to detail, customer first, and lean thinking.

- Ability to work independently and in a team.

- Ability to learn new skills and technologies quickly.

Salary Range: $120,000 - $180,000 per year.



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