Process Improvement Lead

hace 2 meses


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Job Brief**

As a Process Improvement Lead at Hewlett Packard, you will be a key player in transforming our Managed Services customers' experience through innovative process changes and technology adoption.

**Responsibilities**

  • Lead initiatives to enhance process efficiency across multiple functions and project teams.
  • Collaborate with business leaders to identify areas for optimization and implement process improvements.
  • Develop and direct project schedules, resource allocation plans, and budgeting.
  • Communicate progress to stakeholders and collaborate with internal partners to resolve escalated issues.
  • Drive innovation and integration of new technologies and quality initiatives.

**Requirements**

  • Bachelor's or Master's degree in Quality Management, Business Management, Engineering, or Computer Sciences.
  • Lean Six Sigma Black Belt or other Quality certification required.
  • Project management certification such as PMP/PMI certification required.
  • Experience with Visio, Zoom, SharePoint, Advanced excel, Power Query, Service Now, Power BI, and SmartSheet.
  • Knowledge of data and AI technologies, such as SQL, Power BI, Azure, etc. preferred.

**What We Offer**

  • Strong analytical, statistical, problem-solving, and communication skills in English and Spanish.
  • Ability to work independently and in a team.
  • Ability to learn new skills and technologies quickly.
  • Proven track record of leading cross-company process design projects.

**Note**

Knowledge of HP's processes would be an advantage.



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