Senior Operational Process Owner

hace 16 horas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Job Summary: We are seeking a skilled Operational Management Specialist to own moderately complex operational processes, collaborate with stakeholders to improve processes, and maintain accurate documentation.

Responsibilities:

  • Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
  • Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
  • Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
  • Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
  • Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
  • Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
  • Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
  • Fosters customer satisfaction by improving processes that directly impact the customer experience.
  • Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
  • Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.

Education & Experience:

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.

Knowledge & Skills:

  • Agile Methodology
  • Auditing
  • Automation
  • Business Operations
  • Business Process
  • Business Requirements
  • Change Management
  • Continuous Improvement Process
  • Data Analysis
  • Key Performance Indicators (KPIs)
  • Process Improvement
  • Project Management

Cross-Org Skills:

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope: Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity: Responds to routine issues within established guidelines.



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