Senior Operational Process Owner
hace 16 horas
Job Summary: We are seeking a skilled Operational Management Specialist to own moderately complex operational processes, collaborate with stakeholders to improve processes, and maintain accurate documentation.
Responsibilities:
- Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
- Collaborates with various stakeholders, including cross-functional teams and external partners, to align processes with organizational goals.
- Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
- Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
- Generates comprehensive reports on process performance and communicates findings and recommendations to senior management.
- Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
- Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
- Fosters customer satisfaction by improving processes that directly impact the customer experience.
- Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
- Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.
Education & Experience:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.
Knowledge & Skills:
- Agile Methodology
- Auditing
- Automation
- Business Operations
- Business Process
- Business Requirements
- Change Management
- Continuous Improvement Process
- Data Analysis
- Key Performance Indicators (KPIs)
- Process Improvement
- Project Management
Cross-Org Skills:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope: Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity: Responds to routine issues within established guidelines.
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