Fraud Risk Analyst

hace 1 día


Xico, México Citi A tiempo completo

Citi is seeking a highly skilled Fraud Risk Intmd Analyst to join our team. As a key member of our risk management department, you will play a critical role in identifying and mitigating potential risks associated with our business operations.

The ideal candidate will possess strong analytical skills, with the ability to collect and analyze data from various sources to identify trends and patterns. You will be responsible for developing and implementing effective strategies to prevent and detect fraud, as well as providing recommendations to senior management to improve overall risk management.

This is a full-time position that requires a bachelor's degree or equivalent experience in a related field, such as finance, accounting, or computer science. Additionally, you should have 2-5 years of experience in fraud risk management, customer services, or banking operations.

Key Responsibilities:

  • Ensure day-to-day Operations are performed according to agreed Service Level Agreements
  • Maintains an effective complaint case management system to track and monitor complaints
  • Minimizes defects and operational losses and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
  • Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
  • Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
  • Performs sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service

Required Skills and Qualifications:

  • Dominio de Microsoft Office
  • Conocimiento intermedio de SQL y Python
  • Manejo de bases de datos
  • Habilidades comprobadas de organización y gestión del tiempo
  • Habilidades comprobadas de toma de decisiones y resolución de problemas
  • Demostrar de manera constante habilidades de comunicación escrita y verbal clara y concisa
  • Demostrar de manera consistente habilidad para aprender nuevas herramientas
  • Inglés intermedio
  • Experiencia en análisis de tendencias

Estimated Salary: $80,000 - $110,000 per year


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