Global Fraud Risk Intelligence Analyst

hace 2 semanas


Xico, México Citi A tiempo completo

Citi is a leading global financial services company seeking an experienced Fraud Risk Intmd Analyst to join its team. This role plays a critical part in maintaining the integrity of our operations, ensuring compliance with regulatory requirements, and identifying potential risks.

Job Summary:

The Fraud Risk Intmd Analyst will be responsible for performing daily tasks, maintaining complaint case management systems, minimizing defects, and tracking key performance metrics. Additionally, this role involves driving initiatives to enhance client experience and operating efficiency through process improvements, monitoring service level indicators, and performing sampling on suspicious transactions/accounts.

Key Responsibilities:

  • Maintain day-to-day operations according to Service Level Agreements
  • Ensure effective complaint case management system operation
  • Minimize defects and track operational losses and performance metrics
  • Drive initiatives to improve client experience and operating efficiency
  • Monitor service level indicators and investigate complaints promptly
  • Perform sampling on suspicious transactions/accounts

Requirements:

  • 2-5 years of previous experience in Fraud, Customer Services, or Banking Operations
  • Bachelor's/University degree or equivalent experience
  • Excellent analytical and problem-solving skills
  • Ability to work independently and as part of a team

Estimated Salary:$80,000 - $110,000 per annum, depending on location and experience.



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