Senior IS Analyst

hace 1 mes


Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completo
Job Title:

Senior IS Analyst - Technical Support

Overview:

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Responsibilities:
  • Provide desktop support for Franklin Templeton employees, including addressing their technical issues, requests, and support of the IT Infrastructure.
  • Address technical issues in a timely manner and provide concise and timely updates.
  • Provide on-site technical support and customer service as well as remote user support; available to provide support outside business hours; may include occasional travel to other offices.
Requirements:
  • Minimum of 5 years in a similar, fast-paced and dynamic environment in a desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking skills.
About Us:

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.



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