Customer Support Coordinator
hace 4 días
Job Summary
We are seeking a highly skilled Customer Support Coordinator to join our team at Redwood Logistics. As a key member of our customer support team, you will be responsible for resolving customer-facing technology-related issues and inquiries in a timely and professional manner.
Key Responsibilities
- Actively resolve customer-facing technology-related issues and inquiries
- Serve as an additional administrative and/or technical resource on active project implementations
- Learn on the fly and develop skills needed to continue to grow within the team
- Communicate with both internal and external customers and resources
Requirements
- Bilingual in English/Spanish; proficient level for verbal and written communication
- A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
- 1-2 years of demonstrated success working in either operations, customer service, technology, or business analytics, preferably within the transportation Industry
- Experience with MercuryGate TMS preferred
- Experience with SaaS preferred
- Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files, or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
- Experience with process, system integration, and database/data object relationship design
- Superior analytic skills to deliver value to Redwood Supply Chain Solutions customers
- Strong problem-solving and critical thinking skills
- Strong communication and interpersonal skills
- Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
- A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team
What We Offer
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
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