Service Desk Operations Specialist
hace 1 semana
The Service Desk Analyst plays a critical role in developing and executing the service desk function for Essity globally. This involves working closely with service line operations teams to deliver exceptional customer experiences and drive business growth.
Key Responsibilities- Develop and execute the service desk function for GBS SAS globally, collaborating with service line operations teams to achieve this goal.
- Utilize knowledge of all processes within the service line to implement solutions that meet and exceed stakeholder needs.
- Respond to unstructured tickets from customers within agreed timeframes, resolving as many tickets as possible based on shared knowledge and agreed priorities.
- Diagnose and categorize tickets, determining priority and ensuring timely resolution in accordance with Service Level Agreements (SLAs).
- Ambassador for ServEss and other service management tools, ensuring effective use and adoption across the organization.
- Manage stakeholder requests in an effective manner, ensuring timely and effective resolution of customer issues.
- Contribute to the development and implementation of new service management technologies and processes, driving innovation and continuous improvement.
- Collaborate with cross-functional teams to collect and transfer knowledge, driving business growth and customer satisfaction.
- Bachelor's degree in Finance or related field, or equivalent experience.
- Minimum 3 years' experience in an accounts payable and/or service desk role, preferably in a multi-cultural environment.
- Strong knowledge of all areas within service desk responsibility, including SAP, Invoice Track, Ariba, and Office 365.
- Flexible and adaptable, with a proven ability to work in a fast-paced environment and drive change and engagement.
- Global perspective, with a deep understanding of business components and how they fit together.
- Fluent English language skills.
At Essity, we believe in empowering employees to reach their full potential in a winning culture motivated by a powerful purpose. We offer a collaborative and inclusive culture, empowering leaders, and a chance to make a meaningful impact on people's lives.
Join us in our mission to improve lives, every day.
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