Process Improvement Consultant

hace 2 semanas


Ciudad de México, Ciudad de México TTEC A tiempo completo
About the Role

We are seeking a highly skilled Process Improvement Consultant to join our team at TTEC. As a key member of our global process improvement team, you will be responsible for leading and managing cross-functional teams to drive process excellence and customer satisfaction.

Key Responsibilities
  • Develop and maintain reports to enable continuous performance improvement and operational excellence
  • Monitor and maintain improvements through robust control planning and compliance measures
  • Communicate ongoing project performance with management and participate in the planning and development of client-facing presentations
  • Recommend process standards to ensure consistent methodology and provide Lean Six Sigma educational support
  • Coach prospective students through our Lean Six Sigma Education offerings
Requirements
  • College degree or equivalent experience
  • Certification as Lean and/or Six Sigma Black Belt
  • Experience in process improvement methodology
  • Experience managing cross-functional teams and leading global improvement initiatives
  • Proficient in Microsoft Windows applications and Minitab or other statistical software
About TTEC

TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We are proud to be an equal opportunity employer and value diversity and inclusion in our workplace.



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