Process Improvement Consultant
hace 2 semanas
We are seeking a highly skilled Process Improvement Consultant to join our team at TTEC. As a key member of our global process improvement team, you will be responsible for leading and managing cross-functional teams to drive process excellence and customer satisfaction.
Key Responsibilities- Develop and maintain reports to enable continuous performance improvement and operational excellence
- Monitor and maintain improvements through robust control planning and compliance measures
- Communicate ongoing project performance with management and participate in the planning and development of client-facing presentations
- Recommend process standards to ensure consistent methodology and provide Lean Six Sigma educational support
- Coach prospective students through our Lean Six Sigma Education offerings
- College degree or equivalent experience
- Certification as Lean and/or Six Sigma Black Belt
- Experience in process improvement methodology
- Experience managing cross-functional teams and leading global improvement initiatives
- Proficient in Microsoft Windows applications and Minitab or other statistical software
TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We are proud to be an equal opportunity employer and value diversity and inclusion in our workplace.
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