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Service Desk Operations Specialist
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**Job Summary**
Wipro is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT service desk, you will be responsible for providing exceptional customer service and technical support to our clients.
**Key Responsibilities:**
- Provide timely and effective technical support to clients via various communication channels, including phone, email, and chat.
- Troubleshoot and resolve hardware and software issues, escalating complex problems to senior technicians as needed.
- Maintain accurate records of all service desk interactions, including tickets, calls, and emails.
- Collaborate with internal teams to resolve issues and improve service delivery.
- Identify opportunities for process improvements and suggest changes to enhance service desk efficiency.
**Requirements:**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Familiarity with IT service management principles and practices.
- Bachelor's degree in Computer Science, Information Technology, or related field.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
**Equal Employment Opportunity:**
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
