Service Desk Operations Manager

Service Desk Operations Manager Role OverviewThe ideal candidate will have + years of experience leading Service Desk operations, with a strong background in ITIL Foundations and HDI or SDI Manager Certification. We are seeking a skilled professional to develop and implement Service Desk operational best practices, manage team performance, and drive process...

Service Desk Operations SpecialistThe Service Desk Operations Specialist will be the primary point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. The role requires adherence to Wipro's Service Desk objectives and involves handling service desk tickets using defined tracking software.Responsibilities:Provide primary user...

IT Service Desk ManagerA forward-thinking IT Service Desk Manager is sought by Tlnt, a Microsoft-centric Managed Services Provider, to propel businesses into the digital age. This role offers a unique opportunity to work with a global clientele and a diverse team distributed across various geographies.Key ResponsibilitiesManage the daily operations of the L1...

Service Desk RoleMaintaining and analyzing hardware and software to provide technical support and maintenance services to clients. Ensuring timely resolution of queries through various communication channels.Key ResponsibilitiesProvide primary user support and customer service to clients.Respond to queries from calls, portal, emails, and chats from...

Job Summary:Wipro Limited is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues in line with Wipro's Service Desk objectives.Key Responsibilities:Provide primary user support and...

Service Desk AnalystRole OverviewMaintaining, analyzing, and resolving hardware and software issues is a key responsibility of this role. The Service Desk Analyst will provide primary user support and customer service, responding to queries from various channels, including calls, portal, emails, and chats. They will become familiar with each client and their...

Job SummaryMaintain and analyze hardware and software systems to troubleshoot issues and provide excellent customer service. Respond to queries from various channels and escalate if necessary. Develop a deep understanding of client applications and processes. Follow standard service desk procedures and maintain accurate records. Ensure timely resolution and...

Job Description:We are seeking a highly skilled Service Desk Support Specialist to join our team at Wipro Limited. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide primary user support and customer service to clientsLearn fundamental...

Tata Consultancy Services is a global leader in IT services and consulting. Our team is looking for a skilled Service Desk Agent Team Leader to join our Guadalajara office.Requirements:Minimum 1 year experience as a customer representativeFluent English (Spoken/Written)Previous experience as Manager or Team LeaderDescription:Serve as the main SD escalation...

At Cognizant, we seek an exceptional individual to fill the role of Strategic Service Delivery Manager.Key Responsibilities:• Develop and implement service desk operational best practices• Conduct effective resource planning to maximize productivity• Collect and analyze service desk statistics, including SLA trends and operational costs• Attend and...

Job Title: Service Operations ManagerAbout the RoleThe Service Operations Manager will play a key role in enabling the success of Arista's post-sales Support offerings, which includes Warranty, Same Day and Next Business Day delivery of critical spare parts to Arista's end customers.Key ResponsibilitiesDevelop and implement key policies, processes, and...

Job DescriptionThe Service Operations Manager at Arista Networks plays a key role in enabling the success of the company's post-sales Support offerings. This includes Warranty, Same Day and Next Business Day delivery of critical spare parts to Arista's end customers. The Service Logistics Organization within Arista is responsible for the company's Service...

About the RoleWe are seeking a highly skilled and experienced Clinical Service Desk Agent to join our team at NTT DATA Services. As a key member of our Provider Clinical Service Desk, you will be responsible for providing exceptional customer service and technical support to our healthcare customers.Key ResponsibilitiesRespond to incoming service desk calls...

At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're seeking a highly skilled Operations Manager to join our team. The ideal candidate will have a strong background in logistics and operations management, with experience in managing teams and driving process improvements.The Operations Manager will be responsible for overseeing the day-to-day...

Job Title: Clinical Service Desk AgentJob Summary:We are seeking a highly skilled Clinical Service Desk Agent to join our team at NTT DATA. As a Clinical Service Desk Agent, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support for our clinical applications.Key...

Job DescriptionAbout the RoleThe Service Operations Manager plays a key role in enabling the success of Arista's post-sales Support offerings, encompassing Warranty, Same Day, and Next Business Day delivery of critical spare parts to Arista's end customers.Working within Arista's Global Service Operations team, this individual will be responsible for the...

Company Overview: F5 is a company that prioritizes people and strives to make their lives better. We value diversity and create an inclusive environment where everyone can thrive.Job Summary: We are seeking a skilled Facilities Operations Manager to oversee the daily operations of our Guadalajara office. This role involves overseeing repairs, managing...

Job Title: Clinical Service Desk SpecialistJob Summary:NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and...

Job Title: Helpdesk Associate - Clinical Service DeskJob Summary:We are seeking a highly skilled Helpdesk Associate to join our Clinical Service Desk team. As a Helpdesk Associate, you will be responsible for providing exceptional customer service to our healthcare clients, resolving technical issues, and ensuring seamless support.Key...

Job SummaryWe are seeking a highly skilled Clinical Service Desk Representative to join our team at NTT DATA Services. In this role, you will provide exceptional support to our healthcare customers, handling inquiries and resolving issues related to clinical applications such as Epic, Cerner, McKesson, and Meditech.Respond to incoming service desk calls from...