Senior Service Management Engineer Lead

hace 2 días


Xico, México Cisco Systems A tiempo completo
About the Role

We are seeking a highly skilled and experienced Service Management Lead to join our team at Cisco Systems. As a key member of our Service Management team, you will play a crucial role in ensuring the successful management of our SaaS portfolio.

The ideal candidate will have a strong background in Cloud SaaS Management, with experience in leading teams and driving best practices. You will be responsible for mentoring and guiding a diverse team of engineers, and will work closely with our broader IT teams to ensure compliance and alignment with the latest technological trends.

Key Responsibilities
  • Lead the Service Management team in the development and implementation of efficient processes and quality assurance processes.
  • Design and execute strategies for managing services, licenses, and accounts, ensuring seamless access to organizational resources.
  • Mentor and lead a diverse team of engineers, providing guidance and support to ensure successful project delivery.
  • Collaborate with our broader IT teams to ensure compliance and alignment with the latest technological trends.
  • Develop and maintain expertise in Cloud SaaS Management, staying up-to-date with the latest industry developments and best practices.
Requirements
  • 8+ years of experience in a leadership role within the software industry.
  • Proven experience in Cloud SaaS Management, with a strong understanding of Change Management solutions.
  • Excellent communication and interpersonal skills, with the ability to inspire and motivate a team of engineers.
  • Strategic thinker with the ability to align technical decisions with business goals.
About Cisco Systems

Cisco Systems is an Affirmative Action and Equal Opportunity Employer, committed to diversity and inclusion. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, plus a day off for their birthday. We also offer paid time away to deal with critical or emergency issues, and the opportunity to purchase company stock through our Employee Stock Purchase Program.



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