Senior Field Service Engineer
hace 1 semana
We are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our service operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their instruments are properly installed, maintained, and repaired.
Key Responsibilities- Provide onsite installation, upgrades, updates, repairs, and preventative maintenance services for our instruments
- Follow all reporting responsibilities, including RSD, Escalation, FPR, and FSR submission
- Interact with customers to offer and close the sale of service contracts and other service products
- Provide customer support to resolve issues and work with the service operations team to solve customer problems
- Participate in Expert Networks and contribute to the development of technical services information
- Bachelor's degree in biology, chemistry, engineering, or a related field
- Proven experience in a similar role, with a strong understanding of instrument installation, maintenance, and repair
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
- Strong knowledge of LIFE products and competitive threats, with the ability to identify complex problems and resources to resolve them
- Use effective questioning to identify customer needs and exercise judgment in setting work priorities
- Act as an informal mentor to new team members and participate in Service 'selling' programs
- Requires minimal oversight and participates as a positive influence to the team
- Quickly adapts to change with positive and constructive feedback
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