Senior Field Service Engineer

hace 1 semana


Xico, México Thermo Fisher Scientific A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our service operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their instruments are properly installed, maintained, and repaired.

Key Responsibilities
  • Provide onsite installation, upgrades, updates, repairs, and preventative maintenance services for our instruments
  • Follow all reporting responsibilities, including RSD, Escalation, FPR, and FSR submission
  • Interact with customers to offer and close the sale of service contracts and other service products
  • Provide customer support to resolve issues and work with the service operations team to solve customer problems
  • Participate in Expert Networks and contribute to the development of technical services information
Requirements
  • Bachelor's degree in biology, chemistry, engineering, or a related field
  • Proven experience in a similar role, with a strong understanding of instrument installation, maintenance, and repair
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
  • Strong knowledge of LIFE products and competitive threats, with the ability to identify complex problems and resources to resolve them
Leadership Behaviors
  • Use effective questioning to identify customer needs and exercise judgment in setting work priorities
  • Act as an informal mentor to new team members and participate in Service 'selling' programs
  • Requires minimal oversight and participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback

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