Logistics Service Coordinator
hace 7 días
About Uber Freight:
We are a leading freight brokerage firm, connecting shippers and carriers through our innovative platform.
Estimated Salary Range:
$45,000 - $60,000 per year.
Job Summary:
This role is responsible for coordinating logistics services with customers, ensuring timely delivery of goods and resolving any service issues that may arise.
Key Responsibilities:
- Communicate with customers to schedule appointments and update them on the status of their shipments.
- Identify and resolve any service issues that may impact customer satisfaction.
- Update transportation management systems as needed to reflect changes in shipment status.
- Maintain accurate records of customer interactions and resolution of service issues.
Requirements:
- No prior experience is required.
- Basic math skills, including the ability to calculate mileage as it relates to time.
- Advanced written and oral communication skills in English and Spanish.
Preferred Qualifications:
- Knowledge of the freight industry.
- Microsoft Excel skills, including VLookup and Pivot Tables.
- 1 year of customer service experience.
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