Senior Customer Service Professional

hace 17 horas


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Customer Service Senior Analyst

The role of the Customer Service Senior Analyst is an intermediate-level position focused on providing clients with resolutions and support in coordination with the Customer Service team. The primary objective of this position is to address external customer issues and provide ongoing customer service support.

Responsibilities:
  • Manage a portfolio of high-profile clients and serve as the single point of contact for queries, engaging to understand client service needs and gaps
  • Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
  • Ensure transactions are executed timely and accurately
  • Identify and implement process improvements and test new features/functions
  • Perform regulatory, audit, and control assessments and create reports for internal and/or external distribution
  • Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements
  • Aptly assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Requirements:
  • 5-8 years of previous cash management and financial services experience preferred
  • Consistently demonstrate clear and concise written and verbal communication
  • Aptitude for utilizing reporting tools and applications
  • Proven organizational skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment
Benefits:

This role offers a competitive salary, estimated at $85,000 per annum, considering the location and industry standards. As a senior member of the Customer Service team, you will have opportunities for professional growth, development, and advancement within the organization.



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