Customer Service Support Associate
hace 1 mes
We are seeking a highly motivated and customer-focused Customer Service Support Associate to join our team at Speed Fc/Cart. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring timely resolution of customer inquiries.
About the RoleThe successful candidate will have excellent communication skills, both written and verbal, with the ability to work in a fast-paced environment. You will be responsible for providing accurate and helpful responses to customers via phone, email, or chat, as well as escalating complex issues to senior colleagues when necessary.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner
- Escalate complex issues to senior colleagues when necessary
- Maintain accurate records of customer interactions and resolutions
- Collaborate with cross-functional teams to resolve customer issues
To be considered for this role, you must have:
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- Basic knowledge of customer service principles and practices
- Able to maintain confidentiality and handle sensitive information
In return for your hard work and dedication, we offer:
- $15,000.00 per month salary
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A comprehensive benefits package, including food vouchers, life and medical insurance after 90 days, and more
We are located in Querétaro, Qro., Mexico, and require candidates to relocate to this location prior to starting work. The position involves an 8-hour shift, working 48 hours a week, with one rest day per week. In-site position required.
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