Donor Operations Team Lead
hace 3 semanas
**Donor Operations Team Lead**: Enhance donor management processes for Be The Match Mexico, driving efficiency and quality standards.
**Responsibilities**:
* Lead the Donor Operations team in Mexico, managing daily operations and staff workload distribution.
* Enhance and maintain efficient processes for donor management, including training, methodologies, and feedback.
* Monitor and evaluate team metrics and performance, driving goal achievement for the Donor Operations Team.
**Team Leadership**:
* Recruit, train, and supervise staff, providing mentorship and performance evaluations.
* Support staff development through coaching and feedback, resolving issues with donors and vendors.
* Foster a positive team culture, handling conflict resolution and guiding staff through transitions.
**Quality Assurance and Continuous Improvement**:
* Ensure processes align with NMDP standards in Mexico, maintaining documentation like SOPs.
* Promote a culture of quality and compliance with manufacturing requirements, overseeing employee training and development.
* Address employee engagement and performance issues, ensuring compliance with all relevant procedures and regulations.
**General Accountabilities**:
* Build strong relationships with customers, departments, vendors, and partners, serving on the Patient and Provider Services leadership team.
* Participate in cross-functional projects, staying updated on relevant medical knowledge and ensuring compliance with all relevant procedures and regulations.
**Requirements**:
* Three to five years of leadership experience in a donor center, blood center, hospital, or clinical setting, with experience working with patients, donors, and/or volunteers.
* Bachelor's degree in a health-related field, with equivalent experience and/or education substitutable for the degree requirement.
* Strong leadership skills, ability to implement quality systems, records management, and organizational efficiency, with intermediate computer skills and Microsoft Office software proficiency.
* Ability to work outside of core business hours, with occasional overnight travel and flexibility to adapt to a fast-paced environment.
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