Operations Team Leader
hace 1 semana
The Senior Operations Manager plays a crucial role in providing leadership and direction to a team of employees, ensuring seamless operations support services in alignment with Citi operations support infrastructure and processes.
**Key Responsibilities:**
• Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities, recommending new work procedures to streamline operations.
• Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including recommendations on pay increases, promotions, and terminations.
• Analyze operations information and make evaluative judgments to solve problems, identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Identify hiring needs to ensure adequate staffing and serve as a backup for manager as needed.
**Requirements:**
• 0-2 years of relevant experience in a call center or production environment, with direct line management experience preferred.
• Working knowledge of the financial industry, proactive leadership and motivational skills, and proven organization and time management skills are essential.
• Demonstrated problem-solving and decision-making skills, as well as clear and concise written and verbal communication skills.
**Education:**
Bachelor's degree or equivalent experience is required.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the EEO is the Law poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting.
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