Operations Team Leader

hace 1 semana


Xico, México Citi A tiempo completo

The Senior Operations Manager plays a crucial role in providing leadership and direction to a team of employees, ensuring seamless operations support services in alignment with Citi operations support infrastructure and processes.

**Key Responsibilities:**

• Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities, recommending new work procedures to streamline operations.
• Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including recommendations on pay increases, promotions, and terminations.
• Analyze operations information and make evaluative judgments to solve problems, identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Identify hiring needs to ensure adequate staffing and serve as a backup for manager as needed.

**Requirements:**

• 0-2 years of relevant experience in a call center or production environment, with direct line management experience preferred.
• Working knowledge of the financial industry, proactive leadership and motivational skills, and proven organization and time management skills are essential.
• Demonstrated problem-solving and decision-making skills, as well as clear and concise written and verbal communication skills.

**Education:**

Bachelor's degree or equivalent experience is required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the EEO is the Law poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting.


  • Operations Team Leader

    hace 2 semanas


    Xico, México Wallenius Wilhelmsen A tiempo completo

    **Job Summary:**We are seeking a highly skilled Operations Team Leader to join our team at Wallenius Wilhelmsen. As a key member of our operations team, you will be responsible for ensuring compliance with internal and external industrial and environmental safety regulations.**Key Responsibilities:**Schedule and perform internal and external audits to...


  • Xico, México Hsbc A tiempo completo

    Cybersecurity Operations LeaderWe are seeking an experienced Cybersecurity Operations Leader to join our team at Hsbc. As a key member of our Global Cybersecurity Operations team, you will be responsible for leading a team of analysts in providing 24x7 global protection for the bank and its customers.Main Responsibilities:Managing and maintaining a highly...

  • Operations Leader

    hace 3 semanas


    Xico, México Bombardier Transportation Gmbh A tiempo completo

    Job Title: Leader, OperationsBombardier Transportation GmbH is seeking a highly skilled and experienced Leader, Operations to join our team. As a key member of our operations team, you will be responsible for planning and executing production activities, ensuring the highest level of quality and efficiency.Key Responsibilities:Plan and execute short- and...

  • Operations Manager

    hace 1 semana


    Xico, México Universidad De Las Américas A tiempo completo

    About the Role:We are seeking an experienced Operations Manager to lead our team and drive business growth.Key Responsibilities:Oversee daily operations and ensure seamless service deliveryDevelop and implement process improvementsMentor and coach team membersCollaborate with cross-functional teamsRequirements:Proven experience in operations managementStrong...


  • Xico, México Ecovadis Germany Gmbh A tiempo completo

    Job Title: Account Receivable Team LeaderAt Ecovadis Germany GmbH, we are seeking an experienced Account Receivable Team Leader to oversee billing and collection operations for the North and South American markets. As a key member of our Global Billing and Collection team, you will be responsible for ensuring high performance, efficient processes, and...

  • Team Leader

    hace 3 semanas


    Xico, México Dr. Reddy'S Laboratories Ltd A tiempo completo

    Job Title: Team Leader - Injectable Line OperationsDr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company with a presence in 66 countries. We are seeking a highly skilled Team Leader to oversee the routine and non-routine maintenance and operation of our injectable lines.Key Responsibilities:Coordinate with cross-functional teams to...

  • Housekeeping Team Leader

    hace 2 semanas


    Xico, México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a skilled Housekeeping Team Leader to oversee our housekeeping operations and ensure the highest standards of cleanliness and service are maintained.Key ResponsibilitiesInspect guest rooms after being cleaned by Housekeepers.Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.Assist...

  • Data Operations Leader

    hace 3 semanas


    Xico, México Engineeringuk A tiempo completo

    About this RoleWe are seeking a seasoned technology leader to build and lead our new Data Operations team in Mexico, complementing our existing centers in other parts of the globe. This role will be part of leadership that will transform how we manage and process high-quality data at scale, reflecting our commitment to invest in an Enterprise Data Platform...

  • Data Operations Leader

    hace 3 semanas


    Xico, México Engineeringuk A tiempo completo

    About this RoleWe are seeking a seasoned technology leader to build and lead our new Data Operations team in Mexico, complementing our existing centers in other parts of the globe. This role will be part of leadership that will transform how we manage and process high-quality data at scale, reflecting our commitment to invest in an Enterprise Data Platform...


  • Xico, México Ecovadis A tiempo completo

    **About the Role**We are seeking a highly skilled and experienced Billing & Collection Team Leader to oversee billing and collection operations for the North and South American markets. As a key member of our team, you will collaborate with the Global Billing and Collection team to ensure high performance, efficient processes, and delivery of top-tier...

  • Team Leader

    hace 4 semanas


    Xico, México Percepta International A tiempo completo

    Job Title: Team LeaderPercepta International is seeking a highly skilled Team Leader to join our team. As a Team Leader, you will be responsible for providing daily leadership and support to our program, ensuring customer and employee satisfaction, and achieving business goals.Key Responsibilities:Monitor and maintain service levels/processing time to ensure...

  • Purchasing Team Leader

    hace 3 semanas


    Xico, México Bury Gmbh & Co. Kg A tiempo completo

    Job Title: Purchasing Team LeaderJob Summary:We are seeking a highly skilled Purchasing Team Leader to join our team at Bury Gmbh & Co. Kg. As a key member of our global automotive supplier team, you will be responsible for leading our Purchasing Team in China and representing the company in dealings with suppliers.Key Responsibilities:Leading the Purchasing...

  • Business Leader

    hace 1 semana


    Xico, México Sears A tiempo completo

    Our company seeks a Business Leader to join our team. Responsibilities include:Managing daily operations.Developing business strategies.

  • Data Operations Leader

    hace 3 semanas


    Xico, México Blackrock, Inc. A tiempo completo

    About this RoleWe are seeking a seasoned technology leader to build and lead our new Data Operations team in Mexico, complementing our existing centers in other parts of the globe. This role will be part of leadership that will transform how we manage and process high-quality data at scale and reflects our commitment to invest in an Enterprise Data Platform...

  • Crossborder Team Leader

    hace 3 semanas


    Xico, México Lexzau, Scharbau Gmbh & Co. Kg A tiempo completo

    **Key Responsibilities**- Develop and execute international transport operation schemes, aligning with commercial requests and quotes.- Collaborate with a supported team of operational analysts to monitor operations 24/7 and develop operation plans.- Identify improvement initiatives in current operations and volumetric opportunities for clients.- Lead a team...


  • Xico, México Novartis A tiempo completo

    **Job Summary:**We are seeking a highly skilled Procurement Operations Leader to join our team at Novartis. This is a full-time position in Mexico City.**Key Responsibilities:**Design and implement a global rollout program for EPRM and procurement processes.Manage the global program budget and ensure costs are within the allocated budget.Lead the...

  • Team Leader Call Center

    hace 4 semanas


    Xico, México Consotravel A tiempo completo

    Job Title: Team Leader Call CenterAt Consotravel, we are committed to fostering a diverse and inclusive workplace where employees are encouraged to think differently and try new things. We offer a place of opportunity where our employees are given the tools and support to succeed, drive change, and grow their careers.We are seeking a Bilingual Team Leader to...


  • Xico, México Reckitt A tiempo completo

    At Reckitt, we're committed to protecting, healing, and nurturing in the relentless pursuit of a cleaner, healthier world. As a key member of our global team, you'll have the opportunity to make a meaningful impact in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.**About the Role**:We're...

  • Support Team Leader

    hace 1 semana


    Xico, México Siteminder A tiempo completo

    At SiteMinder, we foster a diverse and inclusive culture where employees can bring their unique selves to work. As a Support Team Leader, you will be responsible for coaching, engaging, supervising, leading, and developing our General Services team to deliver exceptional customer service.The Support Team Leader role is a crucial member of our Global Customer...


  • Xico, México Citi A tiempo completo

    The Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...