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Operations Support Team Lead
hace 2 meses
The Operations Support Team Lead role is an intermediate management position that provides leadership and direction to a team of employees in an effort to deliver operations support services aligned with Citi's infrastructure and processes.
Key Responsibilities:
• Lead and mentor a team of operations support professionals through delegating daily tasks and responsibilities, as well as recommending new work procedures to streamline operations.
• Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, and terminations.
• Analyze operations information and make evaluative judgements to solve problems, identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Identify hiring needs to ensure adequate staffing and serve as a backup for manager, as needed.
Requirements:
• 0-2 years of relevant experience, with direct line management experience in a call center or production environment preferred.
• Working knowledge of the financial industry, proactive leadership and motivational skills, proven organization and time management skills, and demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
Education:
Bachelor's degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
