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Operations Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México CMAS Adquirente, S. de R.L. de C.V. A tiempo completo

At CMAS Adquirente, S. de R.L. de C.V., we empower businesses by facilitating seamless financial transactions through our advanced payment solutions. Our dedicated team supports a vast network of merchants and financial institutions, ensuring they thrive in a competitive landscape.

Role Overview

This position is centered around the Operations and Support of various applications across North America, Europe, and Asia Pacific. The primary focus will be on overseeing the production and certification environments to guarantee that application Service Level Agreements (SLAs) are consistently met.

Key Responsibilities

  • Engage in enhancements for the Merchant Accounting System and related backend processes.
  • Coordinate team releases and collaborate with internal stakeholders regarding platform operations.
  • Provide second-level support to internal teams concerning the Merchant Accounting System and ancillary systems.
  • Assist in developing and maintaining operational procedures for Merchant Accounting.
  • Handle assignments that require significant initiative, understanding the implications of tasks and proposing effective solutions.
  • Be available for 24/7 on-call support for the Merchant Accounting System.
  • Serve as a mentor and leader for junior team members.

Additional Responsibilities

  • Establish and nurture essential relationships with both internal and external clients to ensure timely delivery of work products.
  • Drive initiatives and collaborate with cross-functional teams and resources.

Required Qualifications

  • Bachelor's Degree or equivalent experience.
  • A minimum of four years of relevant experience.
  • Experience in the Information Technology sector and/or Bankcard Industry.
  • Availability to work Monday through Friday, 8 AM to 5 PM.
  • Must be prepared for 24/7 on-call production support.
  • Proficiency in Google Suite.
  • Familiarity with the Merchant Accounting System (MAS).

Preferred Qualifications

  • Proven ability to operate in a high-volume, high-availability environment.

Competencies

  • Excellent verbal and written communication skills.
  • Ability to collaborate effectively with team members.
  • Proven capability to communicate ideas clearly and persuade others to achieve challenging objectives.
  • Skill in facilitating meetings and discussions that lead to effective resolutions.
  • Developing expertise in applying company policies and procedures to resolve various issues.
  • Ability to analyze problems of moderate complexity and exercise judgment within established procedures.
  • Ability to identify, communicate, and mitigate risks in technical solution designs.
  • Commitment to ongoing self-education related to current and future roles within the team.
  • Knowledge and skills to contribute to all phases of Incident Response.