Service Operations Excellence Specialist

hace 1 semana


Ciudad de México, Ciudad de México KONE A tiempo completo

Are you ready to make a positive impact at KONE as a Service Operations Excellence Specialist in Mexico City?

As our Service Operations Excellence Specialist, you will support the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the performance of end-to-end business processes and supporting systems.

  • Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas.
  • Identify and propose concrete improvement actions based on analysis.
  • Support the Maintenance Operations Excellence Manager and regional Maintenance Operations Managers in setting and following-up targets according to the Field Operations Management Model.
  • Train Supervisors and Maintenance Operations Managers in the usage of maintenance tools and processes.
  • Responsible for route optimization, capacity planning, and maintenance profile optimization in the FL.
  • Identify and collect potential improvement ideas and contribute to the future development plans of global methods.
  • Hands-on support to new deployments, the implementation, utilization, and constant improvement of the KONE Way (KW) business processes and tools to become part of daily operations (e.g. MBM / DMP, FSM, MAP, Traction Control, operational reports, Supervisor Role and Mobility, 24/7 and VAS services, etc.).

Hiring Requirements:

  • Industrial or process engineering, statistics, or similar career.
  • At least 3 to 5 years of experience in a similar position.
  • Advanced MS Excel skills, Power BI.
  • Intermediate in both written and verbal English.
  • Good communication skills.
  • Advanced knowledge in process systems, process automation, statistical software.

What can KONE offer you?

Come share your passion and energy to make a positive impact at KONE for our customers and your career.

Read more on



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