Onboarding Solutions Specialist
hace 6 días
**Improve Learning Outcomes with Turnitin**
We are seeking a detail-oriented and flexible Onboarding Consultant to partner with our customers on the implementation of our product suite.
The ideal candidate will have a passion for helping customers navigate change management through customer training and consultation, sharing best practices and facilitating implementation.
**Key Responsibilities:**
Own the end-to-end onboarding process for assigned customers, including change management, implementation, integrations, training, usage, and adoption.
Review new customer contracts and ensure all relevant information is documented.
Ensure databases are correctly configured for assigned clients.
Align with Sales, Customer Success, and assigned customers to validate objectives and implementation requirements.
Host customized consultative training sessions with assigned customers.
**Requirements:**
Bachelor's degree or equivalent professional experience.
Excellent written and verbal communication in English and Spanish, and compelling presentation skills for both online and in-person delivery.
2-5 years of experience onboarding customers at a SaaS company.
Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how.
**About Turnitin, LLC**
We maintain a Total Rewards package that is competitive within the local job market.
Our employees enjoy a comprehensive package that prioritizes their overall well-being.
Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
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