Onboarding Solutions Specialist

hace 6 días


Monterrey, Nuevo León, México Vontier A tiempo completo
Job Description

As a key member of the Vontier team, you will play a critical role in the successful onboarding of customers. This includes configuring software systems, managing service level onboarding targets, and ensuring business objectives are met from a Time to Revenue perspective.

Key Responsibilities
  • Configure software systems to meet customer requirements
  • Manage service level onboarding targets and ensure business objectives are met
  • Work on multiple customer onboarding projects simultaneously, including remote connectivity testing
  • Assist with knowledgebase documentation and application subject matter expertise
  • Perform other duties as assigned by Manager
Background and Skills
  • Bachelor's degree or equivalent experience required
  • Familiarity with Microsoft Office and basic SQL skills necessary
  • Advanced Excel skills, including pivot tables and charts
  • Strong work ethic, people skills, and ability to multi-task required
  • Ability to analyze issues and escalate urgent problems to the development team lead
Nice to Have Skills
  • Oil and Gas industry experience a plus
  • Knowledge of Visio and Underground Storage Tanks a plus
  • Knowledge of Fuel Inventory Management and Environmental Compliance a plus
  • Knowledge of Vontier products and systems a plus

Personal Traits

  • Quality First: Plan and execute accurate, complete, and timely work
  • Respect for People: Appreciate diversity and team collaboration
  • Management by Fact: Gather and analyze data to draw rational conclusions
  • Blameless: Seek root-cause solutions and fix processes
  • Teamwork: Collaborate with customers, suppliers, and associates
  • Sense of Urgency: High energy and bias for taking action

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