Onboarding Solutions Specialist
hace 6 días
As a key member of the Vontier team, you will play a critical role in the successful onboarding of customers. This includes configuring software systems, managing service level onboarding targets, and ensuring business objectives are met from a Time to Revenue perspective.
Key Responsibilities- Configure software systems to meet customer requirements
- Manage service level onboarding targets and ensure business objectives are met
- Work on multiple customer onboarding projects simultaneously, including remote connectivity testing
- Assist with knowledgebase documentation and application subject matter expertise
- Perform other duties as assigned by Manager
- Bachelor's degree or equivalent experience required
- Familiarity with Microsoft Office and basic SQL skills necessary
- Advanced Excel skills, including pivot tables and charts
- Strong work ethic, people skills, and ability to multi-task required
- Ability to analyze issues and escalate urgent problems to the development team lead
- Oil and Gas industry experience a plus
- Knowledge of Visio and Underground Storage Tanks a plus
- Knowledge of Fuel Inventory Management and Environmental Compliance a plus
- Knowledge of Vontier products and systems a plus
Personal Traits
- Quality First: Plan and execute accurate, complete, and timely work
- Respect for People: Appreciate diversity and team collaboration
- Management by Fact: Gather and analyze data to draw rational conclusions
- Blameless: Seek root-cause solutions and fix processes
- Teamwork: Collaborate with customers, suppliers, and associates
- Sense of Urgency: High energy and bias for taking action
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