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hace 1 mes
We are seeking a highly skilled Collections Specialist to join our team at SGS. The ideal candidate will have a strong background in collections activities and accounts receivables, with excellent communication skills in English and Spanish.
Key Responsibilities- Contact customers to collect receivables based on assigned queues.
- Document customer contact notes and other relevant collections activities.
- Maintain accurate records for customer payment status.
- Perform customer account reconciliations.
- Review and send periodic customer statements of account and review any undelivered emails for updating of customer records.
- Action customer statements feedback together with the AR team.
- Give feedback to the AR team on bad debts and debt write-offs.
- Provide feedback to the AR team on payments allocation queries.
- Cooperate closely with the AR team on any other customer-related topic.
- Work closely with Credit Management teams on credit limits management.
- Escalate issues and disputes as appropriate.
- Perform collection activities following SGS Collections' Policy.
- Perform necessary touchpoints with customers/prospective customers if required.
- Support preparation of monthly KPI report and discuss results with stakeholders.
- Ensure Collections' KPIs are met.
- Bachelor's Degree in Accounting, Business, or Finance.
- 2+ years of working experience in collections activities and/or in accounts receivables.
- Advanced English.
- Excellent communication skills in both English and Spanish.
