Collections Specialist

hace 4 semanas


Ciudad de México, Ciudad de México SGS A tiempo completo

Job Description:

Serve as a vital member of the SGS Collections team, responsible for ensuring timely payment from customers. Your primary focus will be on making contact with customers to collect receivables, as assigned. In addition to this, you will be tasked with documenting customer contact notes and other relevant collections activities. For accurate records, you will maintain up-to-date customer payment status and perform account reconciliations. Part of your duties will include reviewing and sending periodic customer statements of account and reviewing any undelivered emails. This is crucial for updating customer records accurately. You must also action customer statements feedback together with the AR team, provide feedback on bad debts and debt write-offs, and payments allocation queries. Your role will involve working closely with the AR team on various customer-related topics and cooperating with Credit Management teams on credit limits management. In cases of disputes or issues, you will escalate them appropriately. Your daily tasks may involve necessary touchpoints with customers and prospective customers, if required. Additionally, you will support the preparation of the monthly KPI report and discuss the results with stakeholders. It is essential to ensure that Collections' KPIs are met. To excel in this position, you will require a Bachelor's Degree in Accounting, Business, or Finance. A minimum of 2 years of experience in collections activities and/or accounts receivables is also necessary. Your proficiency in English and Spanish is crucial, along with excellent communication skills in both languages. This role will suit individuals who can work effectively in a team environment and have strong problem-solving skills. If you are a motivated and organized individual who can handle multiple tasks and meet deadlines, we encourage you to apply for this role.



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