Senior Engagement Analyst
hace 1 semana
We are seeking a highly skilled Senior Engagement Analyst to join our team at Didi Global. As a key member of our organization, you will play a critical role in driving business growth and customer engagement.
Key Responsibilities- Optimize Investment: Develop and implement effective investment strategies to drive sales growth and maximize returns.
- Coordinate Promotions: Collaborate with cross-functional teams to design and execute promotional campaigns that drive customer engagement and revenue growth.
- Analyze Promotional Impact: Conduct in-depth analyses to identify areas for improvement and optimize promotional strategies for better outcomes.
- Build Business Cases: Develop compelling business cases to inform strategic decisions and drive business growth.
- Enhance Customer Experience: Analyze customer metrics and develop action plans to improve customer satisfaction and loyalty.
- Drive Profitability: Focus on enhancing profitability by aligning strategies with profit-driven objectives and ensuring that all activities contribute to the bottom line.
- Bachelor's degree in Business, Finance, Economics, Engineering, Actuarial/Mathematics or related field.
- 1-3 years of professional experience in CPG's/Retail/Food Delivery/Financial Services companies, preferably with a commercial/marketing analytical expertise.
- Solid experience designing analyses and transforming data into insights to drive decision making.
- Comfortable working in a project-oriented approach.
- Strong analytical skills: analysis design + database management and modeling (e.g., MS Excel, Power BI, Tableau, etc.).
- Great soft skills: cross-functional collaboration + influencing skills to get things done; active listening, etc.
- Solid communication: structured approach + design of executive presentations (e.g., MS PowerPoint, Google slides).
- Language: advanced English.
- Experience in tech, e-commerce, startups and delivery platforms.
Didi Global is the world's leading mobility technology platform, offering a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa. We provide car owners, drivers, and delivery partners with flexible work and income opportunities, and are committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
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