Customer Service Representative
hace 2 meses
We are seeking a highly motivated and goal-oriented Customer Service Representative to join our team at Aptiv Plc. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, ensuring timely delivery of parts and resolving any issues that may arise.
The ideal candidate will have a strong understanding of logistics and supply chain management, with excellent communication and problem-solving skills. You will work closely with our manufacturing plants, customers, and internal stakeholders to ensure seamless execution of our services.
Key Responsibilities:
- Manage customer requirements and communicate effectively to ensure timely delivery of parts.
- Harmonize customer needs with Aptiv's interests to achieve optimal results.
- Coordinate shipments and schedules to meet established routing instructions.
- Expedite freight coordination to minimize costs and maximize efficiency.
- Resolve shipping discrepancies and follow up on material issues.
- Validate and adjust customer requirements variations (increases and decreases).
- Communicate effectively with manufacturing plants to ensure smooth operations.
Required Skills and Qualifications:
- Bachelor's Degree in Industrial, Business Administration, Logistics, or International Commerce.
- Minimum 2 years' experience in the automotive industry and logistics.
- Excellent written and verbal communication skills in English (90% proficiency).
- Basic knowledge of SAP and Microsoft Office (preferably intermediate to expert level in Microsoft Excel).
Aptiv Rewards and Advantages:
- Competitive compensation package, estimated around $65,000 - $80,000 per annum, depending on location and experience.
- Opportunities for learning, professional growth, and development in a global environment.
- Recognition for innovation and excellence in the workplace.
- Meaningful work that makes a difference in the world.
- Diversity and inclusion programs that promote creativity and innovation.
About Aptiv:
Aptiv values diversity and inclusion as essential components of our success. Our diverse team comes together to drive innovation, pursue solutions, and meet challenges using unique abilities, perspectives, and talents. We are committed to creating a workplace where everyone feels valued and empowered to contribute their best work.
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