Customer Service Representative
hace 2 meses
Acero Prime is a leading manufacturer of metal processing and logistics solutions for various industries, including automotive, home appliance, lighting, HVAC, machinery, and heavy-duty equipment. Our company is committed to delivering exceptional quality and service to our clients.
Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Acero Prime's plant in Ramos Arizpe. As the main liaison between clients and internal processes, this role requires strong communication and problem-solving skills to ensure compliance with client needs through efficient resource management and established processes.
The successful candidate will be responsible for providing clear and timely information to clients, coordinating activities related to customer service, managing resources for registration and execution, and ensuring the existence of information in the system flow of receipt, cutting, storage, and shipping processes.
Required Skills and Qualifications- Industrial engineering or equivalent degree
- Advanced English language proficiency
- Minimum 2 years of experience in customer service or a related field
- +25 years old
- Previous experience in a similar position/industry
- Experience in metalworking/automotive industry
- Production planning and scheduling
- Steelmaking operation
- Knowledge of ASTM/IATF/ISO900 standards
- Excellent communication and interpersonal skills
- Critical thinking and problem-solving abilities
- Familiarity with MS Office (Excel, Word, PowerPoint, Outlook)
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Saving Fund
- Food tickets
- Gas bonus
- Vacation premium
- Christmas bonus
- Life insurance
- Health insurance benefits
- Annual bonus programs
- Special fees on Car Insurance
- Labour Flexibility schemes
Based on industry standards and location, we offer an attractive salary range to compensate for your expertise and dedication. We value transparency and fairness in our compensation packages, ensuring that our employees receive fair remuneration for their hard work and commitment.
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