Digital Transformation Consultant
hace 4 semanas
NexInfo is a leading consulting company that helps businesses achieve Operational Excellence through a blend of Business Process and Software Consulting Services.
The Role
- Design and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints.
- Configure and optimize Salesforce Omni-Channel features to improve service workflows and customer support.
- Collaborate with marketing, sales, and customer service teams to ensure a unified customer journey.
- Analyze customer data and behavior to refine engagement strategies and recommend improvements.
- Monitor and maintain integration between Salesforce and other communication platforms.
- Troubleshoot and resolve issues with Salesforce Omni-Channel functionality.
- Create detailed documentation and reports on omni-channel processes and customer interaction metrics.
Ideal Profile
- You have at least 10 years experience in a Digital Transformation or Software Engineer role.
- You are adaptable and thrive in changing environments.
- You are highly goal driven and work well in fast-paced environments.
- You possess strong analytical skills and are comfortable dealing with numerical data.
- You are willing to undertake 30-60% travel.
What's on Offer?
- Work within a company with a solid track record of success.
- Flexible working options.
- Work alongside and learn from best-in-class talent.
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