Digital Transformation Consultant

hace 3 días


Ciudad de México, Ciudad de México Nexinfo A tiempo completo

NexInfo is a leading consulting company that helps businesses achieve Operational Excellence through a blend of Business Process and Software Consulting Services.

The Role

  • Design and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints.
  • Configure and optimize Salesforce Omni-Channel features to improve service workflows and customer support.
  • Collaborate with marketing, sales, and customer service teams to ensure a unified customer journey.
  • Analyze customer data and behavior to refine engagement strategies and recommend improvements.
  • Monitor and maintain integration between Salesforce and other communication platforms.
  • Troubleshoot and resolve issues with Salesforce Omni-Channel functionality.
  • Create detailed documentation and reports on omni-channel processes and customer interaction metrics.

Ideal Profile

  • You have at least 10 years experience in a Digital Transformation or Software Engineer role.
  • You are adaptable and thrive in changing environments.
  • You are highly goal driven and work well in fast-paced environments.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You are willing to undertake 30-60% travel.

What's on Offer?

  • Work within a company with a solid track record of success.
  • Flexible working options.
  • Work alongside and learn from best-in-class talent.


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