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Partner, Fleet Solutions
hace 2 meses
En Element Fleet Management, nuestros empleados hacen una diferencia en la vida de los demás cada día. Estamos redefiniendo la industria de la gestión de flotas para ser personas primero, y luego negocio – cumpliendo con nuestra promesa de una experiencia de cliente superior. Esto requiere trabajo duro e innovación, y necesitamos más personas con mentalidad similar en nuestro equipo.
La solución de flota de Element es parte de un equipo multifuncional responsable de la resolución de cualquier requerimiento operativo del cliente, proponiendo mejoras en procesos alineados a la compliance y políticas del cliente, asegurando un desempeño operativo sostenible y planes de acción cuando sea necesario.
Responsabilidades
- Manejo del producto completo desde una perspectiva de operaciones para resolver cualquier requerimiento de los clientes semi-estratégicos (gestionados a través de los gerentes de flota) asignados a su portafolio con un seguimiento extraordinario.
- Creación, análisis y presentación de informes operativos con métricas de desempeño de los clientes (periodicidad mensual).
- Resolución y escalada en tiempo y forma (con el área de operaciones y/o comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con las áreas operativas de Element.
- Mantener una relación ejecutiva, constante y proactiva con los clientes asignados en su portafolio, y con las áreas de Element; logrando incrementar la resolución de situaciones operativas durante el primer contacto (FTR).
Requisitos
-Educación y Experiencia
- Licenciatura, preferentemente en Administración de Empresas, Industria de la hospitalidad o Ingeniería.
- Inglés fluido: +60%.
- Al menos años de experiencia en Servicio a Clientes (Preferentemente en modalidad de manejo de portafolio de clientes, KAM o puesto similar).
- Experiencia en Leasing (Preferentemente de Vehículos).
-Conocimientos y Competencias
- Excelente comunicación verbal y escrita.
- Habilidades de Liderazgo (Formal o Informal).
- Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial.
- Toma de decisión bajo presión con análisis de riesgo.
- Excelente seguimiento a tareas y rápido aprendizaje.
- Trabajo en equipo y Cooperación.
¿Qué te ofrece Element Fleet Management?
• Una cultura de innovación, empoderamiento, toma de decisiones y responsabilidad.
• Beneficios de salud y bienestar completos que atienden las necesidades de ti y tu familia y fomentan una cultura de bienestar.
• Beneficios y comodidades adicionales, incluyendo programas de tiempo libre pagado (vacaciones, licencia médica y días festivos).
Los candidatos deben estar dispuestos a cumplir con un chequeo de antecedentes previo al empleo.
Element Fleet Management y sus subsidiarias completamente propietarias son un empleador igualitario comprometido con la diversidad, la equidad, la inclusión y el pertenecimiento. Estamos encantados de considerar a todos los solicitantes calificados para empleo sin tener en cuenta la raza, el color, la religión, la identidad de género, la edad, el sexo, la orientación sexual, la discapacidad, el origen nacional, el estatus de aborigen/nativo americano, el estatus de veteranos protegidos o cualquier otro factor legalmente protegido. Se ofrecen adaptaciones relacionadas con la discapacidad durante el proceso de solicitud y entrevista. Si requieres una adaptación con nuestro proceso de contratación, por favor envía un correo electrónico a o llama
