Cloud Transformation Delivery Lead

hace 5 días


Ciudad de México, Ciudad de México Microsoft Corporation A tiempo completo

As a key member of our team at Microsoft Corporation, you will play a pivotal role in driving customer success and cloud transformation. We are seeking an experienced Cloud Transformation Delivery Lead who will be responsible for delivering exceptional value to our strategic enterprise customers.

The ideal candidate will have a strong background in customer success, solution delivery, and practice management, with a proven track record of driving business growth and operational health. You will work closely with our account teams to develop and execute customer success plans, leveraging your technical expertise and industry knowledge to identify opportunities for growth and optimize usage.

We are looking for a talented professional who is passionate about helping customers achieve their strategic and transformational cloud projects. If you have a strong understanding of Microsoft's technology roadmap and can align our solutions with customer needs and priorities, we want to hear from you.

Key Responsibilities:

  • Lead the strategic execution of program planning and customer-facing program reviews
  • Partner with account teams to create customer success plans and contribute to shared customer account plans
  • Identify and mitigate customer blockers by leveraging Microsoft solutions and services
  • Engage in conversations with customers to demonstrate alignment between customer objectives and Microsoft's portfolio of work

Qualifications:

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success experience
  • Relevant work experience within the customer industry and certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification


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