Collections Portfolio Specialist
hace 5 días
About the Role:
American International Group, Inc. (AIG) is a leading global insurance organization with a 100-year legacy of working to make the world a better place. We are seeking a highly skilled Collections Portfolio Specialist to join our team in Mexico.
Job Description:
- Manage and oversee collections processes for assigned accounts, ensuring timely resolution of premium payments and related issues.
- Provide exceptional customer service, resolving situations presented by producers, insureds, and internal clients regarding premium payments, unrecognized charges, duplicate charges, invoicing issues, and other collection questions.
- Elaborate monthly cash reports for premium receivables, reconcile and administer special accounts, and collaborate on collections projects.
- Perform prior cancellations of policies outside agreements, analyze and oversee proper registration of all payment transactions for assigned accounts/agents, generate manual invoices for managed accounts or system incidents, and prepare reports corresponding to assigned portfolios.
- Identify deposits in concentrator accounts for entry and application, monitor and apply stand-alone cash, and perform general ledger account analysis.
- Process cancellation and reinstatement notices, communicate and train producers and distribution teammates, file and organize collections department information as required, and support financial internal and external audits.
- Backup and support other collection team members in matters related to collections.
Requirements:
- Bachelor's degree in Business or a related field of study.
- At least 1 year of experience in the insurance industry, with relevant work responsibilities.
- Negotiation skills, proactive and resilient attitude, customer service focus, productivity improvement expertise, excellent written and verbal communication skills, analytical skills, detail-oriented approach, teamwork skills, conflict management abilities, basic or intermediate English language proficiency, and proficiency in MS Office suite products, particularly Excel.
Estimated Salary:$45,000 - $60,000 per annum, depending on experience.
Benefits:
AIG offers a comprehensive range of benefits and resources to support employees' health care, savings, financial protection, and wellbeing. This includes various leaves for personal, health, family, and military needs, volunteer opportunities, tuition reimbursement programs, and equal opportunity employment practices.
AIG Culture:
We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups. AIG is committed to creating a workplace that respects and celebrates each employee's talents, backgrounds, cultures, opinions, and goals.
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