Operations Support Specialist: High-Tech Maintenance
hace 2 semanas
Citi seeks an Operations Support Analyst 2 to provide high-quality operations support services in alignment with Citi's operations infrastructure and processes.
Key Responsibilities:
* Update knowledge hub content used by clients, as needed
* Execute assigned work, including annual review certification and change requests
* Serve as liaison between business teams, requesting information, following up on open items, and approving content
* Conduct needs assessments and develop solutions according to business requirements
* Research and seek out solutions to client inquiries and other open items related to the business
* Monitor work progression, ensuring completion of assignments by requested due dates
Requirements:
* 0-2 years of relevant experience
* Proficiency in Microsoft Office
* Ability to work under pressure, manage deadlines, and adapt to changing expectations
* Self-motivated, detail-oriented, organized, and effective time management skills
* Proven problem-solving and decision-making skills
* Clear and concise written and verbal communication skills
Benefits:
* Competitive estimated salary $85,000 - $110,000 per year, depending on location and experience
* Equal opportunities for career growth and professional development
* Collaborative and diverse work environment
In order to achieve this role, candidates must have Advanced English and International Client Service Experience. This job requires a Bachelor's degree or equivalent experience. The position is full-time and includes all benefits of working at Citi, such as equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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