Cloud Support Specialist

hace 6 días


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary

We are seeking a highly skilled Cloud Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers.

Key Responsibilities

  • Provide technical support to customers via phone and electronic means, resolving non-technical and technical inquiries related to Oracle products.
  • Act as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees.
  • Collaborate with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve installation, maintenance, and usage issues related to Oracle products.
  • Develop and maintain in-depth knowledge of Oracle products and platforms, as well as multiple platforms, to provide expert-level support.
  • Routinely act independently to research and develop solutions to customer issues, with minimal direction from management.

Requirements

  • Strong understanding of Oracle products and platforms.
  • Excellent technical and communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Highly experienced in multiple platforms and able to complete assigned duties with minimal direction.

About Oracle

Oracle is a global leader in enterprise software and cloud computing. We are committed to helping our customers succeed in a rapidly changing business environment.



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