Back Office Coordinator

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo
Job Summary:

We are seeking a highly skilled and organized Back Office Coordinator to join our team at ArcelorMittal. As a key member of our sales team, you will be responsible for providing exceptional customer service, analyzing purchase orders, and coordinating shipping with our logistics team.

Responsibilities:

  • Support the sales team by analyzing purchase orders and ensuring accurate entry into our SAP system.
  • Communicate with mill contacts to ensure customer satisfaction and resolve any issues that may arise.
  • Work closely with our technical representative to ensure technical specifications are accurate and up-to-date.
  • Responsible for creating new inquiries for new items as instructed by the technical representative.
  • Follow orders through to delivery at U.S. and/or Canadian ports, providing regular status updates and order confirmations to customers.
  • Track production delays and implement corrective actions to ensure customer priorities are met.
  • Coordinate shipping with our logistics team, mills, and at Antwerp to ensure timely delivery and customer satisfaction.
  • Ensure customers receive invoices for shipments within 5 days of vessel arrival.
  • Update order prices prior to shipment as instructed by the Sales Manager.
  • Enter and complete technical and commercial claims as instructed by management and the technical representative.
  • Support the technical representative, CSR Manager, and Sales Manager with the S232 exclusion program.
  • Perform other duties and projects as assigned.

Requirements:

  • Bachelor's degree
  • Minimum 3+ years customer service experience preferred
  • SAP or ERP system experience
  • Steel industry experience a plus
  • Proficient in Microsoft Office software, especially Excel
  • Strong ability to multitask and meet deadlines while servicing customers effectively
  • Ability to work independently
  • Good written and verbal communication skills

Reporting Line:
CSR - Flat Product.

Location of Colleagues:
Mexico, Queretaro.
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