Back Office Operations Coordinator
hace 2 meses
Job Summary: We are seeking a highly organized and detail-oriented Back Office Operations Coordinator to join our team at ArcelorMittal. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the U.S. and Canada.
Key Responsibilities:
- Order Management: Analyze purchase orders from customers and ensure accurate entry into our SAP system.
- Customer Communication: Respond to customer inquiries and requests in a timely and professional manner, ensuring overall customer satisfaction.
- Collaboration: Work closely with our technical representative to ensure accurate technical specifications are entered into the system.
- Order Tracking: Follow orders through to delivery at U.S. and Canadian ports, providing regular status updates and order confirmations to customers.
- Problem-Solving: Identify and resolve production delays and prioritize customer needs, implementing corrective actions as necessary.
- Shipping Coordination: Collaborate with our logistics team and mills to ensure timely delivery and customer satisfaction.
- Documentation: Gather and forward proper shipping documentation to the logistics team for vessel entries.
- Invoice Management: Ensure customers receive invoices for shipments within 5 days of vessel arrival.
- Claims Management: Enter and complete technical and commercial claims as instructed by management and the technical representative.
- Program Support: Support the technical representative, CSR Manager, and Sales Manager with the S232 exclusion program.
Requirements:
- Education: Bachelor's degree
- Experience: Minimum 3+ years customer service experience preferred
- Technical Skills: SAP or ERP system experience, proficiency in Microsoft Office software, especially Excel
- Soft Skills: Strong ability to multitask and meet deadlines, ability to work independently, good written and verbal communication skills
Team:
Reporting Line: CSR - Flat Product
Location of Colleagues: Mexico, Queretaro
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