Back Office Operations Coordinator

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo

Job Summary: We are seeking a highly organized and detail-oriented Back Office Operations Coordinator to join our team at ArcelorMittal. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the U.S. and Canada.

Key Responsibilities:

  • Order Management: Analyze purchase orders from customers and ensure accurate entry into our SAP system.
  • Customer Communication: Respond to customer inquiries and requests in a timely and professional manner, ensuring overall customer satisfaction.
  • Collaboration: Work closely with our technical representative to ensure accurate technical specifications are entered into the system.
  • Order Tracking: Follow orders through to delivery at U.S. and Canadian ports, providing regular status updates and order confirmations to customers.
  • Problem-Solving: Identify and resolve production delays and prioritize customer needs, implementing corrective actions as necessary.
  • Shipping Coordination: Collaborate with our logistics team and mills to ensure timely delivery and customer satisfaction.
  • Documentation: Gather and forward proper shipping documentation to the logistics team for vessel entries.
  • Invoice Management: Ensure customers receive invoices for shipments within 5 days of vessel arrival.
  • Claims Management: Enter and complete technical and commercial claims as instructed by management and the technical representative.
  • Program Support: Support the technical representative, CSR Manager, and Sales Manager with the S232 exclusion program.

Requirements:

  • Education: Bachelor's degree
  • Experience: Minimum 3+ years customer service experience preferred
  • Technical Skills: SAP or ERP system experience, proficiency in Microsoft Office software, especially Excel
  • Soft Skills: Strong ability to multitask and meet deadlines, ability to work independently, good written and verbal communication skills

Team:

Reporting Line: CSR - Flat Product

Location of Colleagues: Mexico, Queretaro


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