Back Office Coordinator

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo
Job Summary

We are seeking a highly organized and detail-oriented Back Office Coordinator to join our team at ArcelorMittal. In this role, you will provide exceptional customer service, support sales teams, and ensure seamless order management.

Key Responsibilities
  • Support sales teams in the U.S. and Canada by analyzing purchase orders, communicating with mill contacts, and ensuring customer satisfaction.
  • Work closely with the technical representative to ensure accurate entry of technical specs and production delays.
  • Coordinate shipping, gather shipping documentation, and ensure timely delivery.
  • Enter and complete technical and commercial claims as instructed by management.
  • Support the S232 exclusion program and other duties as assigned.
Requirements
  • Bachelor's degree
  • Minimum 3+ years customer service experience
  • SAP or ERP system experience
  • Steel industry experience a plus
  • Proficient in Microsoft Office software, especially Excel
  • Strong ability to multitask and meet deadlines
  • Ability to work independently
  • Good written and verbal communication skills
About the Team

You will be reporting to the CSR - Flat Product team and working closely with colleagues in Mexico, Queretaro.


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