Strategic Operations Planner

hace 1 mes


Xico, México Webhelp A tiempo completo

We are seeking a highly skilled Strategic Operations Planner to join our team in Mexico City. This role involves effective operational planning and execution, including forecasting, capacity planning, scheduling, and real-time monitoring.

Key Responsibilities:

  • Analyze staffing and volume trends to inform operational decisions
  • Develop short, medium, and long-term staffing plans for assigned business units
  • Collaborate with various business units to schedule necessary training and associate coaching
  • Prepare financial forecasts based on inputs from various sources and historical trends
  • Create and maintain financial reports for business stakeholders
  • Review current processes of scheduling and staffing to identify opportunities for improved efficiency
  • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences
  • Identify schedule/plan changes in relevant databases and escalate issues as appropriate
  • Prepare reports for hiring needs, training, and staffing analysis for business reviews and stakeholders

Requirements:

  • Bachelor's Degree in a related field from a four-year college or university
  • 1 year of experience in a similar role (BPO industry)
  • Strong communication skills, both written and verbal
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to multi-task, prioritize, and meet timelines on deliverable items
  • Proficient in Microsoft Office

Location: JAM New Kingston - NCB Tower

Estimated Salary: $50,000 - $70,000 per annum, depending on experience



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