Strategic Operations Planner
hace 1 mes
We are seeking a highly skilled Strategic Operations Planner to join our team in Mexico City. This role involves effective operational planning and execution, including forecasting, capacity planning, scheduling, and real-time monitoring.
Key Responsibilities:
- Analyze staffing and volume trends to inform operational decisions
- Develop short, medium, and long-term staffing plans for assigned business units
- Collaborate with various business units to schedule necessary training and associate coaching
- Prepare financial forecasts based on inputs from various sources and historical trends
- Create and maintain financial reports for business stakeholders
- Review current processes of scheduling and staffing to identify opportunities for improved efficiency
- Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences
- Identify schedule/plan changes in relevant databases and escalate issues as appropriate
- Prepare reports for hiring needs, training, and staffing analysis for business reviews and stakeholders
Requirements:
- Bachelor's Degree in a related field from a four-year college or university
- 1 year of experience in a similar role (BPO industry)
- Strong communication skills, both written and verbal
- Strong attention to detail
- Sense of professionalism and ability to develop relationships
- Self-starter, sense of urgency, and works well under pressure
- Ability to multi-task, prioritize, and meet timelines on deliverable items
- Proficient in Microsoft Office
Location: JAM New Kingston - NCB Tower
Estimated Salary: $50,000 - $70,000 per annum, depending on experience
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